FAQ
What is cremation jewelry?
Cremation jewelry is a wearable keepsake designed to hold a small portion of your loved one’s ashes, hair, or other memento, keeping their memory close wherever you go.
How do I fill my cremation jewelry?
All pieces come with a small filling kit. You can do it yourself carefully at home.
How much ashes does it hold?
Each pendant or charm typically holds a small pinch of ashes. It's designed for a symbolic amount, not the full remains.
Is it waterproof?
We recommend removing your jewelry before swimming, showering, or bathing to protect its finish and seal.
How do I take care of my jewelry?
Do not shower or bath with your jewelry and avoid contact with harsh chemicals like sanitizer or perfume. Note that oxidation and plating on metals do naturally fade over time - this is normal wear and tear, not a defect. How quickly this happens depends on how you look after your jewelry. (Sweat, chlorine, perfumes, water, cleaning agents, hand sanitizer cause oxidation to fade faster.) Store your jewelry in a dry, cool area, preferably in a jewelry box.
Can I use it for pet ashes?
Yes! Our jewelry is designed to honor both human and beloved pet ashes. Many customers choose to remember a cherished dog, cat, or other pet this way.
What materials are your pieces made from?
Our designs use high-quality stainless steel and some use sterling silver. The keychains are made from alloy. (Please see product descriptions)
Difference between stainless steel and sterling silver?
Stainless steel: Durable, tarnish-resistant, low-maintenance, budget-friendly.
Sterling silver: Softer , can tarnish, needs polishing, higher-priced with classic shine.
Is the filling process safe?
Yes! With care and the included tools, you can fill your jewelry cleanly and securely at home. The compartment seals tightly to keep contents safe.
Do you offer engraving?
Not at the moment, but hopefully very soon!
How long does shipping take?
SHIPPING IS FREE WITHIN SOUTH AFRICA
Orders typically ship within 1 to 5 business days. Delivery times vary by location, but we’ll always provide tracking so you can follow your parcel’s journey.
Do you accept returns or exchanges?
Please see our Returns Policy for full details.
Can I buy this as a gift?
Absolutely! Cremation jewelry is a meaningful, thoughtful gift for someone who wants to keep a loved one close. We also offer the most beautiful packaging!
What if I have questions or need help?
We’re here to support you. Please email us at support@fatejewelry.co.za if you have any questions or need guidance with your purchase.