PAYMENT POLICY

Thank you for shopping with us! This Payment Policy explains how payments are processed on our website.

Accepted Payment Methods

We accept secure online payments via Paystack. Through Paystack, you can pay using:

Debit Cards (Visa, Mastercard)

Credit Cards (Visa, Mastercard)

Bank Transfers (selected banks)

EFT

All transactions are processed securely by Paystack. We do not store your card or bank details on our website.

Currency

All prices are listed in South African Rand (ZAR). You will be charged in this currency at checkout. Please note that your bank or card issuer may apply exchange rates or fees if you pay from another country.

Payment Security

Your payment information is encrypted and processed securely through Paystack. We are committed to ensuring your data remains private and protected.

Payment Confirmation

Once your payment is successful, you will receive an order confirmation email with your order details. If you do not receive this email within 1 hour, please check your spam folder or contact us at support@fatejewelry.co.za.

Payment Issues

If your payment fails or is declined:

Please check that your card or payment details are correct.

Ensure your card has sufficient funds and is enabled for online transactions.

Try a different payment method offered via Paystack.

If problems persist, contact us at support@fatejewerly.co.za

Fraud Prevention

We reserve the right to verify your payment and order details before processing. Suspicious or high-value orders may require additional verification. We may cancel orders that cannot be verified.

Refunds

For information about refunds and returns, please refer to our Refund Policy page.

If you have any questions about our payment policy, please email us at support@fatejewelry.co.za or use our contact page.